POST /v1/support/triage

工单分拣

分流工单，给出紧急度，并标记流失风险。

现场决策

选一个场景，改输入，跑真实 API。choice、score、yes/no 都带置信条。

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POST /v1/support/triage 实时

状态 — 软件交给 Laya 的输入

124c

问题 — 你会拿回的类型化决策

choice department

Which queue should handle this?

score urgency

How urgent is this request?

noul churn_risk

Does the user threaten to cancel or leave?

noul refund_requested

Does the user explicitly request a refund?

示例回答

示例 · 尚未运行

billing72%

technical9%

account9%

other9%

not urgent12%

soon12%

today12%

critical64%

yes81%

no19%

yes81%

no19%